Shipping policy
Shipping policy
Order processing
Once your order has been placed, our team begins preparing it for shipment.
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
During peak periods, promotions, or seasonal demand, processing times may be slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.
Shipping times
Estimated delivery times vary depending on your location.
Typical delivery estimates are:
United States: 5–10 business days
Canada: 6–12 business days
Australia & New Zealand: 5 –10 business days
United Kingdom: 5–10 business days
Europe: 5–10 business days
Rest of world: 7–15 business days
Please note that delivery times are estimates and not guaranteed.
Shipping delays
While we work hard to deliver your order as quickly as possible, delays can occasionally occur due to factors outside of our control, including:
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carrier delays
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customs processing
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severe weather
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supply chain disruptions
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high seasonal demand
If your order is experiencing an unusual delay, please contact our support team and we will assist you.
Tracking your order
Where available, tracking information will be sent to your email once your order has been shipped.
Tracking updates may take 24–72 hours to appear in the carrier’s system.
Multiple shipments
Some orders may ship in separate packages depending on product availability and warehouse location.
If this happens, you may receive multiple tracking numbers.
Customs, duties and taxes
International orders may be subject to customs duties, taxes or import fees determined by your local customs authority.
These charges are the responsibility of the customer and are not included in the purchase price.
Incorrect address
Please ensure your shipping address is entered correctly at checkout.
If an incorrect or incomplete address is provided and the package cannot be delivered, we cannot guarantee replacement or refund.
If you notice an address error after placing your order, please contact us as soon as possible and we will do our best to assist before the order is shipped.
Lost or delayed packages
If your package appears lost or significantly delayed, please contact us at:
We will work with the shipping carrier to locate your order and resolve the issue as quickly as possible.
Questions
If you have any questions about shipping or your order, please contact our support team:
